Leading the way in technology

The day after Hurricane Irene hit, global recovery firm ServiceMaster’s call center averaged 1,100 calls a day but despite the heavy call load, the company was able to respond in a timely fashion—always important with water damage —thanks to a new handheld device.

The device, known as Mobile Service Manager (MSM), saves between two and four hours on the average water loss job, according to Pete Duncanson, director of training and technical support for Service Master Clean.

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